Terms of use

Terms and Conditions

INTRODUCTION
Welcome to Dominus, operated by GOLDTONE LIMITED, company registered in the UK, address: 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom, website: dominus.luxury, collectively referred to as “we,” “our,” “us”. These Terms and Conditions (“Terms”) govern your use of the services provided by Dominus. Please read these Terms carefully before accessing or using our services. By using our website and services, you agree to these Terms. If you do not agree, please refrain from using the services.
1.DEFINITIONS
The following definitions are applied in the Terms:
1.1.Goods and Services: the service provided to the you by Suppliers, organized by us, including the purchase of a Credit Card for payment of such Services.
1.2.Terms and Conditions: (i) the Terms, as amended and supplemented from time to time, and (ii) any applicable terms established by the us or applicable to a specific service provided to you and posted on our website.
1.3.Joining Fee: the fee payable by you upon approval of a membership application.
1.4.Member: a person registered as a member (either an individual or a legal entity). Each Member is also a Customer, which refers to you if you apply for membership.
1.5.Membership Fees: membership fees paid prior to each membership renewal.
1.6.Customer Portal or Private office: the account assigned to you and accessible for use.
1.7.Credit Card: the payment card used to transfer funds for Goods and Services.
1.8.Order: an Order submitted by you for the delivery of goods and/or services on your behalf.
1.9.Services: concierge and other services provided by us as part of the Membership.
1.10.Supplier: a person (legal or individual) engaged by us on your behalf to provide Goods and/or Services.
1.11.Custodial Account: a special account opened by us to receive the Services offered.

2.ELIGIBILITY
2.1.Our Services are intended solely for individuals who are at least 18 years of age. If you are under 18 years old, you are prohibited from accessing or using our website and Services.
2.2.By using our Platform, you represent and warrant that you are of legal age in your country of residence to enter into these Terms.
3.MEMBERSHIP
3.1.You agree that your membership applications will be reviewed by us at our sole discretion. We will notify you about the acceptance of your application.
3.2.When submitting a membership application, you are required to provide accurate information. Failure to do so may result in the cancellation of membership and all subsequent transactions. The obligation to provide accurate information is permanent.
3.3.Upon approval of the Membership and payment of the Joining Fee, we will issue an account for access to your personal account on the Customer’s Portal (Private Office).
3.4.Access to the Customer’s Portal is provided through a username and password combination. You are responsible for the security of this data and obligated to immediately notify us of any security breaches, including unauthorized use of the account.
3.5.We take all reasonable measures to ensure data security and compliance with the privacy policy. All information is stored on secure CRM servers. Payment transactions are facilitated by a third-party provider and are secured through encryption technology.
3.6.In the event of unauthorized access, you are obliged to immediately notify us by any available means of communication.

4.RIGHTS AND RESPONSIBILITIES
4.1.By using our services, you agree to:
4.1.1. Register and obtain approval from us for the Customer Portal.
4.1.2. Submit a Service Order within a reasonable timeframe, with a precise description of the ordered service through official communication channels.
4.1.3. Request for accurate and complete information about any Supplier.
4.1.4. Accept the Service in accordance with the Agreement after we send the available options.
4.1.5. Pay for the Service in the manner and within the timeframes established by the Agreement and the Order.
4.2.You have the right to:
4.2.1. Receive and view Reports in the Customer Portal.
4.2.2. Give clear and correct instructions in the Service.
4.2.3. Accept the most suitable option from the proposed options.
5.JOINING FEE, MEMBERSHIP FEES, CANCELLATION AND RENEWAL
5.1.The Joining Fee, in the amount determined by us, is payable in full upon acceptance and approval of the Membership Application.
5.2.The Membership Fee is payable 12 months after the Joining Fee is paid. You will be notified about any increase or decrease in the Membership Fee for subsequent years of membership in advance.
5.3.You confirm that payment of the Joining Fee represents your intention to use our Services.
5.4.The Joining Fee covers the costs of membership and is non-refundable under any circumstances.
5.5.We reserve the absolute right to cancel or suspend membership for serious, proven reasons, namely:
5.5.1. Providing false corporate or private information during registration;
5.5.2. The receipt of information that you are on sanctions lists;
5.5.3. You refuse to provide additional documents at our request. These documents are requested by us in accordance with applicable laws.
5.6.Membership fees are payable annually upon payment of the Joining Fee, the date of paying the Joining Fee is considered a renewal date.
5.7.If you do not wish to renew your membership, you must notify us at least 30 days prior to the renewal date.
5.8.If you fail to notify us in accordance with Section 5.7, Membership will be suspended until you confirm your will to prolong the Membership.
5.9.Membership entitles you to all benefits listed on our website by the following link: https://dominus.luxury/exclusive-memberships-for-the-few/ . These are constantly being negotiated and new benefits are added.
5.10.You have the opportunity to get acquainted with our kinds of program.

6.SERVICES
6.1.We undertake to provide you with Services during the Membership term in accordance with your specific Orders, provided that we are under no obligation to provide or facilitate the provision of goods and/or services that may violate applicable laws, standards, and/or regulations or offend taste and decency in the relevant jurisdiction.
6.2.We will use reasonable efforts to meet any specified performance deadlines; however, any such deadlines are approximate only, and time is not of the essence for the provision of any Services.
6.3.We reserve the right to make any changes to the Services that are necessary to comply with any applicable laws or requirements, or that do not materially affect the nature or quality of the Services, and will notify you of any such changes.
6.4.Communication between you and us will be in English. The use of another language may be agreed individually and will reflect our intention to provide the Services with higher level quality.
6.5.Telephone calls (if they are available) may be recorded for quality control purposes.
6.6.We will provide Services with reasonable care and, to the extent possible, in accordance with Orders and reasonable instructions.
7.SUPPLIERS
7.1.We interact with Suppliers on your behalf, except in cases where you may contact the Supplier directly.
7.2.Suppliers may establish their own terms and conditions, which in each case apply to the supply of goods and/or services by that Supplier, and such terms and conditions are binding from the moment since the Order is placed.
7.3.When ordering goods or services or receiving Goods, you may be required to provide Payment Card details. If you authorize us to use the Payment Card to pay for goods or services from the Supplier, you acknowledge and agree that we bear no liability for the use of your Payment Card, provided that we act in accordance with your instructions with respect to such goods.
7.4. If our performance is suspended or delayed due to your action or inaction, or your failure to fulfill any obligation:
7.4.1. Without limiting other rights or remedies, we have the right to suspend the provision of Services until you correct the violation;
7.5.In the event of failure to perform or improper performance of the Services by the Supplier, we will provide full assistance to you in eliminating the causes that led to the inability to fulfill the Order.
7.6.We will take all possible measures to ensure that Suppliers perform their services efficiently and in good faith within the limits of our influence on them.

8.CUSTOMER PORTAL
8.1.Full membership assumes a Customer account on the Portal.
8.2.The user account on the portal is created by us. We will provide secure login details.
8.3.Upon your request, multi-factor authentication (MFA) can be enabled for logging into the Portal.
8.4.The Portal account belongs to every particular user (here – you). You are responsible for ensuring that no one else will use your portal account.
8.5.By using an account on the Customer Portal, you agree that we may, without limitation, transfer personal data collected through the Customer Portal to a third-party provider for the purpose of fulfilling the Order.

9.ORDERS
9.1.You may send Orders by telephone (except text messages), email, through generally accepted messaging applications agreed with us, or through the Customer Portal.
9.2.All available agreed messengers are considered equivalent to official communication ways.
9.3.We reserve the right to refuse the Service and/or refuse to accept Orders if the Order is incorrect or inaccurate. In such cases, we have the right to request additional information to clarify the specific Order.
9.4.If we are unable to process any Order, we shall notify the Customer thereof as soon as possible.

10.PAYMENT FOR GOODS AND SERVICES
10.1.Payment for Goods and/or Services shall be made by you after the Order has been approved by us within the time period specified in the invoice.
10.2.All payments are processed through a third-party payment service.
10.3.If the Order for a specific Good or Service is unavailable, we may offer you Goods or Services of a similar description and standard. You may, at your sole discretion, refuse to accept such substitute of Goods and/or Services and Order a full refund if payment has already been made to any Supplier.
10.4.When searching for Goods or Services, we rely on information provided by Suppliers and posted on the Suppliers’ websites.
10.5.You also acknowledge that returns and exchanges of goods purchased on your behalf directly from the Supplier are subject to the terms and conditions of that Supplier, and returns or exchanges of purchased goods are not always possible. When we receive an Order to supply a specific product for you, we, if possible, inform you of the Supplier’s return and exchange policy. We bear no liability if the Supplier does not accept the return or exchange of the product.
10.6.You are responsible for maintaining all evidence of the return of the product to the Supplier.
10.7.We shall notify you upon becoming aware that the Supplier has processed the refund for the order.
10.8.We generate reports on the fulfillment of Orders in the Customer’s Portal.

11.PAYMENT FOR SERVICES AND GOODS USING A CUSTODIAL ACCOUNT
11.1.You are provided with the opportunity to open and use a Custodial Account to purchase Goods and Services.
11.2.You agree to provide us with the necessary information to open such an account. Other additional information may be requested by us.
11.3.The Custodial Account may be replenished by you at any time.
11.4.To purchase Goods and Services from Suppliers, you may instruct us to debit funds through the Customer Portal or by other means. If funds are insufficient, the Custodial Account may be replenished immediately.
11.5.We will make every effort to purchase the goods or services specified by you from the Supplier.
11.6.Upon termination of the Custodial Account, unused funds from the Custodial Account, less any expenses incurred, will be returned to you within 5 (five) business days.

12.LIMITATION OF LIABILITY
12.1.We shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, loss or deterioration of goodwill, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of data or information (whether direct or indirect), or for any special, indirect, consequential, or purely economic losses, costs, damages, or expenses arising.
12.2.Our aggregate liability to you for all other damages arising in connection with your Membership, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount of your annual membership fee and shall only be confirmed upon proof of our negligent performance of the Services.
12.3.You acknowledge that we shall not be liable for any actions or omissions of any Supplier, or for any damages incurred by you as a result of any actions or omissions of the Supplier.
12.4.We shall not be liable to you for any losses, damages, costs, expenses, or other claims for compensation arising from incomplete, incorrect, or inaccurate Orders or instructions provided by you, or arising from their late receipt or non-receipt, or any failure to fulfill obligations.
12.5.We shall not be liable to you and shall not be considered the defaulting party for any delay in performance or failure to perform any obligations regarding the Services, if the delay or failure occurred due to a cause beyond our control.

13.CHANGES TO THESE TERMS
13.1.We reserve the right to update or change these Terms in the future.
13.2.In case of any updates or changes of these Terms, we will notify you via your account on the Customer Portal and by updating the “Last Updated” date in the Terms.
13.3.We encourage you to review these Terms periodically.

14.CONFIDENTIALITY
14.1.Please refer to our Privacy Policy, available on our website, for comprehensive information regarding the collection, use, and protection of your personal data. By using our services, you acknowledge and consent to the data practices set forth in the Privacy Policy.
14.2.Our Privacy Policy is fully compliant with the laws of the United Kingdom.
15.OTHER PROVISIONS
15.1.We may at any time assign, transfer, subcontract, or otherwise dispose of all of the rights under these Terms, and may also transfer or delegate in any way any or all of our obligations to any third party or agent.
15.2.You may not assign, transfer, encumber, subcontract, or otherwise dispose of all or any of your rights or obligations under these Terms without our prior written consent.
15.3.If any provision of these Terms (or part thereof) is found by a court or any other competent authority to be invalid, illegal, or unenforceable, such provision or part thereof, to the extent necessary, shall be deemed deleted, and the validity and legal force of the remaining provisions of these Terms shall remain unaffected.
15.4.If any invalid, unenforceable, or illegal provision of these Terms would remain valid, enforceable, and legal if part of it were deleted, such provision will apply with the minimum modification necessary to ensure its legality, validity, and enforceability.
15.5.No Partnership: Nothing in these Terms is intended or shall be construed as creating a partnership or joint venture of any kind between you and us. Neither party has the right to act as the agent of the other party or to bind the other party in any way.
16.GOVERNING LAW AND JURISDICTION
16.1.These Terms are governed by the laws of England and Wales.
16.2.Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
17.CONTACTS
If you have any questions or would like to contact us, please use:
Email: support@dominus.luxury
Phone: + 44 7414 221663
Address: 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom
Company name: GOLDTONE LIMITED